The ‘Distance Contract Law’ gives you the full right to return your order completely or partially within 14 days of receiving your goods; if this is the case, please notify us at [email protected]. An exception to this clause is in the case an item is customized or ordered specifically for the order. You can see whether the item is included in this exception as part of the product information. Newport will issue a refund within 30 days of receiving the returned items if the purchase is returned on proper bases. These rights only apply if the following requirements are met:
For all matters concerning warranties/complaints, please contact us at [email protected]
Newport adheres to consumer rules and regulations concerning guarantees and complaints.
Invoices/receipts must always be presented in warranty cases.
Submit clear images of whatever is wrong with the product.
Contact us at [email protected] to receive instructions on the return process. When returning items, the customer pays the whatever shipping costs are needed to return the package to our warehouse in Sweden. You must contact us before submitting a return or it will not be accepted.
In the event of a dispute, Newport follows the decisions of the General Complaints Board.